One kit for the setting you work in
Each kit bundles scripts, teach-back prompts, and discharge language for one clinical setting.
Use this if you want everything for your setting in one bundle: primary care, ED and urgent care, pediatrics, long-term care, or telehealth.
Print-ready
Low-ink PDFs for the breakroom printer
Pocket cards
Badge-size, lanyard-ready
EHR blocks
Paste straight into your template
Sixteen pieces of language in every kit, already written.
6
how-to-use notesper kit
4
opening scriptsper kit
3
teach-back promptsper kit
3
discharge phrasesper kit
A whole kit is more than you need?
A kit is a bundle for one setting. Two other pages cut the same material a different way.
- Scripts & Cards
One card or one script at a time, for a single patient visit.
- Pilot-in-a-Box
A four-week plan for getting a whole team using a kit together.
Pick the setting you work in. Use what fits.
Five settings, each written in the language that setting actually uses. Open the one you work in and ignore the rest.
- 1
Print the full kit and keep it at your workstation as a quick reference during busy clinic days.
- 2
Start each visit with the 30-second opening script to set the tone and identify patient priorities.
- 3
Use chronic condition check-in scripts for follow-ups instead of jumping straight to vitals.
- 4
Keep the pocket card version in your white coat for quick access between exam rooms.
- 5
Use teach-back prompts before patients leave to reduce post-visit phone calls and improve medication adherence.
- 6
Copy and paste discharge language into your EHR templates to save time while improving clarity.
30-Second Opening
"Before we dive in, I want to make sure we cover what matters most to you today. What's on your mind?"
Chronic Condition Check-in
"Living with [condition] isn't easy. How has it been affecting your daily life since I last saw you?"
Lifestyle Discussion
"I know we talk about diet and exercise a lot. Instead of lecturing, tell me. What feels doable for you right now?"
Medication Review
"Taking multiple medications is a lot to manage. Are any of them giving you trouble or not fitting into your routine?"
"I want to make sure I explained your new medication clearly. Can you walk me through when you'll take it?"
"Before we finish, tell me in your own words what changes we're making to your care plan."
"If your [symptom] gets worse, what will you do? I want to make sure we're on the same page."
"Here's what to watch for: [symptoms]. If you notice any of these, call us right away. Please do not wait."
"Your next appointment is [date]. Before then, [specific action]. Questions before you go?"
"You've got a lot of information today. The most important thing to remember is [one key point]."
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- 1
Post scripts near nursing stations and physician workstations for high-stress moments.
- 2
Use triage acknowledgment and wait time scripts early to prevent escalation and patient frustration.
- 3
The uncertainty communication script is critical when test results are pending or diagnosis is unclear.
- 4
Use the pain acknowledgment script immediately with every pain complaint to build trust.
- 5
Teach-back at discharge is non-negotiable to prevent returns and ensure patients understand warning signs.
- 6
Keep pocket cards on lanyards or in scrub pockets for quick access during chaotic shifts.
Triage Acknowledgment
"I can see you're in pain. I'm going to help you. Let me understand what's happening so I can get you the right care."
Wait Time Address
"I know you've been waiting. That's frustrating when you're not feeling well. Here's where we are and what happens next."
Uncertainty Communication
"I don't have all the answers yet, but here's what I know, what I'm testing for, and when we'll know more."
Pain Acknowledgment
"Your pain is real and I take it seriously. Let's talk about what will help while we figure out what's causing it."
"The ER can be overwhelming. Tell me back what you're supposed to do when you get home."
"What warning signs will bring you back to the ER tonight?"
"Who can you call if you have questions after you leave?"
"You need to come back immediately if: [specific symptoms]. Please do not wait. These are urgent."
"Follow up with your doctor within [timeframe]. This is important because [reason]."
"The ER visit is just the first step. Here's the plan for getting you better: [next steps]."
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- 1
Always greet the child first using their name, then acknowledge the parent to build immediate trust and engagement.
- 2
Use parent anxiety scripts early in the visit to address unspoken concerns before they escalate.
- 3
Developmental concern scripts are designed to be non-judgmental and focus on support rather than deficits.
- 4
For vaccine discussions, lead with open-ended questions about concerns rather than launching into education.
- 5
Teach older children directly using age-appropriate teach-back to empower them and improve adherence.
- 6
Post the pocket card version in exam rooms for quick reference during stressful moments with distressed children.
Child Greeting
"Hi [child's name]! I'm Dr. [name]. I'm going to help you feel better. Can you tell me where it hurts?"
Parent Anxiety
"I can see how worried you are. That's because you love [child] so much. Let me explain what I'm seeing."
Developmental Concern
"Every child develops differently. Let's talk about what [child] is doing well and where we might be able to support them."
Vaccine Discussion
"I know vaccines can feel overwhelming. What questions or concerns do you have? I want to address what matters to you."
"Can you show me how you'll give [child] this medicine? I want to make sure it's easy for you."
"[To older child] Can you tell me what medicine you're going to take and when?"
"What will you do if [child's] fever comes back tonight?"
"Kids can change quickly. If you see [specific signs], please do not wait. Bring them back or call us."
"[Child] did great today! Here's what happens at home: [simple instructions]."
"Trust your instincts. If something feels wrong, even if you can't explain it, call us."
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- 1
Post scripts in resident rooms and nursing stations so all staff including nurses, aides, and physicians can use consistent language.
- 2
Use the dignity preservation script at every encounter, even with familiar residents, because repetition provides comfort and orientation.
- 3
Speak directly to the resident first, then engage family to maintain resident autonomy and respect.
- 4
Use family communication scripts to manage expectations and reduce conflict with anxious family members.
- 5
Reference end-of-life scripts before difficult conversations to ensure compassionate and clear language.
- 6
Document family alignment conversations in care notes to ensure continuity across nursing shifts and provider handoffs.
Dignity Preservation
"Good morning, [name]. How are you feeling today? What's most important to you right now?"
Family Communication
"I know it's hard being worried about [resident]. Let me update you on how they're doing and answer your questions."
End-of-Life
"This is a difficult time. I want to make sure [resident] is comfortable and that we're honoring their wishes."
Cognitive Changes
"I notice [resident] seems different today. Let's talk about what you're seeing and what might help."
"Can you tell me what changes in [resident] would concern you?"
"Walk me through how you'll help [resident] with their new medication routine."
"What's your understanding of [resident's] care goals?"
"When [resident] goes to [location], here's what's most important for the new team to know..."
"Call us if you notice: [specific changes]. These would tell us [resident] needs attention."
"[Resident's] comfort is our priority. Here's how we're supporting that: [specific measures]."
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- 1
Keep the printed kit at your telehealth workstation because screen sharing can be clunky during technical issues.
- 2
Start every video visit with connection opening and environment check scripts to prevent awkward mid-visit pauses.
- 3
Use limitation acknowledgment early to set realistic expectations about what can or cannot be assessed virtually.
- 4
Use the technical patience script when connection drops to keep patients calm and prevent frustration.
- 5
Always use teach-back before ending the call since you cannot provide paper handouts and must confirm understanding verbally.
- 6
Send written summaries via portal or email immediately after each visit using the discharge language provided.
Connection Opening
"Can you see and hear me clearly? I want to make sure we can communicate well even though we're not in the same room."
Limitation Acknowledgment
"There are some things I can't assess over video. I'll be clear about what we can handle today and what might need an in-person visit."
Environment Check
"Are you somewhere private where you feel comfortable talking? I want you to be able to share openly."
Technical Patience
"Technology can be frustrating. If we have connection issues, do not worry. We will figure it out together."
"Since I can't hand you paperwork, let me make sure you've got this: what will you do next?"
"Can you read back the pharmacy name and your medication dose to me?"
"What number will you call if things get worse before our next visit?"
"Your written summary will be in your portal. The key thing to remember is [one point]."
"For a telehealth visit, this was [appropriate/borderline]. If [symptoms], please go in person."
"Our next video visit is [date]. Before then, try [specific action] and let me know how it goes."
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